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Email Address:  

Payment Portal Questions?

customerservice@firstbilling.com
855-270-3592

Customer Service Hours
Monday - Friday: 5:00AM - 3:00PM PST

Account Questions?

Contact City of Thousand Oaks

utilpay@toaks.org
805-449-2201
Customer Service Hours
Monday - Thusday: 7:30AM - 5:00PM PST
Alternating Fridays 8:00AM - 5:00PM PST