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Payment Portal Support
For help logging in, making a payment, or using an automated service
(855) 270-3592
customerservice@firstbilling.com
Customer Service Hours
Mon-Fri: 8:00 AM - 6:00 PM
Eastern Time
Account Support
For utility-related problems or questions about your invoices
Account Questions?
Contact City of Thousand Oaks
UtilityBill@toaks.org
805-449-2201
Customer Service Hours
Monday - Thursday: 7:30AM - 5:00PM PST Alternating Fridays 8:00AM - 5:00PM PST
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