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Account Number (as it appears on your statement)
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Zip Code (of your service address)
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Profile Information
User Name (6-50 characters long)
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User name must be 6-50 characters long.
Email Address
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Email address must be of the form 'name.1-a@website.com'.
Profile Password
Password
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9 characters
1 number
1 lowercase
1 uppercase
1 special character
Payment Portal Support
For help logging in, making a payment, or using an automated service
805-449-2201
UtilityBill
@toaks.org
Customer Service Hours
Monday - Thursday:
7:30AM - 5:00PM PST
Alternating Fridays
8:00AM - 5:00PM PST
Account Support
For utility-related problems or questions about your invoices
Account Questions?
Contact City of Thousand Oaks
UtilityBill@toaks.org
805-449-2201
Customer Service Hours
Monday - Thursday: 7:30AM - 5:00PM PST Alternating Fridays 8:00AM - 5:00PM PST
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