Frequently Asked Questions


City of Thousand Oaks Department Information:

Main: 805-449-2201
Fax: 805-449-2289
Website: www.toaks.org
Email: utilpay@toaks.org

After hours water or sewer emergencies: 805-449-2499

Customer Service hours of operation: Monday - Thursday, 7:30 a.m. to 5:00 p.m. and alternating Fridays 8:00 a.m. to 5:00 p.m. (PST)

Direct all correspondence to:

City of Thousand Oaks
Utility Billing
2100 E. Thousand Oaks Blvd
Thousand Oaks, CA 91362

How can I view my bill online or sign up for e-billing?Answer: Register your account to view your bill online or sign up for e-billing.

How can I pay my bill online?Answer: You can register your account to make payments or skip the registration to pay as a guest. Once you have successfully logged in, please choose the "Make Payment" option on your Home page. You have the following payment options online:

  • • Credit Card (Visa, MasterCard, Discover and Amex)
  • • Debit Card (Visa, MasterCard, Discover and Amex)
  • • E-Checks

What other online payment features/options do I have?Answer: The below payment options are also available.

  • • Save multiple payment methods for quick and easy processing using the “Account Settings” tab.
  • • Schedule Auto Payments using the "Auto-Pay" tab.
  • • Register online for Text and Pay. Get reminders about your due date and pay your bill with one easy text!

What other payment options do I have if I prefer to not make a payment online?

By phone with a live agent: You can make a payment over the phone during regular business hours by contacting a live First Billing Services Customer Service Representative at 855-270-3592.

By Mail: Send payment to our secure payment processing center using the payment stub included with your bill. If you do not have a payment stub, please make sure your full account number is listed on your check/ money order and send your payment to:

City of Thousand Oaks
Utility Billing
2100 E. Thousand Oaks Blvd
Thousand Oaks, CA 91362

In person: Pay in person with a check, money order, cash or credit/debit card at

  • 1. At the Public Services Counter in the Finance Department, located on the second floor of the Civic Arts Plaza/City Hall Monday - Thursday, 7:30 a.m. to 5:00 p.m. and alternating Fridays 8:00 a.m. to 5:00 p.m. (PST)
  • 2. At the Drop Box located in the short-term parking lot outside City Hall.

What information do I need to register my account online?Answer: To create a new account, you will need to enter the following information:

  • • Account Number
  • • Zip Code

I forgot my User Name.Answer: Please click on the “Forgot your User Name?” link on the Secure Client Log In screen. Enter your email address and click “Retrieve User Name” to retrieve your user name via email.

I forgot my password.Answer: Please click on the “Forgot your Password?” link on the Secure Client Log In screen. Enter your user name and click “Reset Password” to receive a temporary password via email.

How can I view my payment history information online?Answer: To view a copy of the previous payments processed by First Billing Services, choose the “Account History” option on your home page. You can email or print receipts from this location.

How can I register more than one account under the same username?Answer: Register one of your accounts using the “Register” tab from the Secure Client Log in screen. Click on “Manage Accounts” to add additional accounts to your username. Once the additional accounts are registered, navigate the accounts using the quick drop menu on the top right side of your screen.

How do I remove an account from my username?Answer: Click on “Manage Accounts” to remove an account from your username. Simply click on the delete button of any accounts you wish to remove.

Payment Portal Questions?

customerservice@firstbilling.com
855-270-3592

Customer Service Hours
Monday - Friday: 5:00AM - 3:00PM PST

Account Questions?

Contact City of Thousand Oaks

utilpay@toaks.org
805-449-2201
Customer Service Hours
Monday - Thusday: 7:30AM - 5:00PM PST
Alternating Fridays 8:00AM - 5:00PM PST