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First Billing Services

Payment Portal Support

For help logging in, making a payment, or using an automated service

805-449-2201

Customer Service Hours

Monday - Thursday:	7:30AM - 5:00PM PST
Alternating Fridays	8:00AM - 5:00PM PST

Account Support

For utility-related problems or questions about your invoices

Contact City of Thousand Oaks

Customer Service Hours
Monday - Thursday: 7:30AM - 5:00PM PST
Alternating Fridays 8:00AM - 5:00PM PST