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Payment Portal Support
For help logging in, making a payment, or using an automated service
855-270-3592
customerservice@firstbilling.com
Customer Service Hours
Monday - Friday: 5:00AM - 3:00PM PST

Account Support
For utility-related problems or questions about your invoices

Account Questions?

Contact City of Thousand Oaks

UtilityBill@toaks.org
805-449-2201
Customer Service Hours
Monday - Thursday: 7:30AM - 5:00PM PST
Alternating Fridays 8:00AM - 5:00PM PST


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